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Shipping & Returns

[Shipping Methods]

Orders are usually shipped via one of the following methods:

  • United States Postal Service(USPS) Express
  • USPS Priority
  • USPS First Class
  • UPS Next Day Air
  • UPS 2nd Day Air
  • UPS 3 Day
  • UPS Ground
  • Other *

* If you want to use your own shipping carrier, please advise us your courier company name, account number and carrier contact information/representative at the last page of your order process in a comment box.

[Dispatch Time]

If we receive orders before 12 pm(PST) Monday - Friday, and ordered items are in stock, we usually ship out orders by the end of the day. If we can not ship out by the end of the day, we will ship out as swiftly as we can. Not guaranteed service. We ship out on Monday - Friday, and we usually do not ship out on Saturdays.

However, depending on our stock and product availability, shipping may take 2 - 3 weeks after final order/payment approval and availability. Please order *earlier* and allow 2-3 weeks for delivery for the items out of stock. We *will* make sure to inform you by email if our delivery takes longer than 1 week. We will do our best to deliver the out-of-stock items to you as fast as we can. If you have any question, please contact us

[3rd Party Shipment]

Shipping service is provided by third party (e.g. UPS, USPS, FedEx, etc..). We are not responsible for delay during shipping, package loss, products damage or any other mistakes caused by shipping carriers.

[COD (Collect on Delivery)]

UPS COD costs $15.00 - 18.00 or more. If you want us to ship COD, please add this amount to your total amount. Please note it is NOT Economical option if your order total is less than few hundreds dollars. We suggest you order *earlier* and send us check or money order instead. If you want us to ship COD, please choose "Check/Money Order/COD" payment option, and put the comments "SHIP COD" at the Step 2 of 3 - Payment Information. Please contact us if you have any question.

[International Orders and Shipping]

We only ship to United States and CANADA for the orders made at x.couver.us online shop. If you are outside the United States and CANADA and are interested in purchasing our products, please contact us with your requirements

We will need you to send us a scanned image of your photo ID (passport or driver's license) that shows your shipping address

e.g. Shipping fee to UK

HB205 1 unit (12 pcs) to UK US$29.50
HB205 2 units (24 pcs) to UK US$32.75
HB205 3 units (36 pcs) to UK US$36.00
HB205 4 units (48 pcs) to UK US$39.25

e.g. Shipping fee to     
Australia

HB205 1 unit (12 pcs) to AU US$29.50
HB205 2 units (24 pcs) to AU US$34.35
HB205 3 units (36 pcs) to AU US$39.20
HB205 4 units (48 pcs) to AU US$44.05

You can also purchase Couver products directly through the

International Retailers


  If you have any question, please feel free to contact us at: Tel: 562-219-2494 (Main),   562-787-0623 (before and after office hours) or send message from contact couver page

Sales Policies Claim Return Refund

[Pricing and availability]

All products prices and availability are subject to change without notice. Prices are indicated in US dollars and based on Norwalk, CA

[Shipping and handling fee]

Shipping fee is determined by weight, size, distance and your choice of delivery speed and shipping carrier. There is *small* handling fee included in shipping charge in order to maintain our service level.

[Ordering Methods]

We accepts the following order methods:

  • Online order
  • Email order
  • Phone order
  • Fax order *
  • Walk-in order
  • Purchase order *

* Please fax your fax order and purchase order (P/O) to:
1-877-503-1906. We will confirm your order within a next working day. If you do not receive order confirmation email/phone call from us within 2 days after sending order, please contact us

[Payment Options]

We accepts major credit cards, bank transfer, e-check and debit cards via paypal feature, as well as check and money order.

Credit Card

Credit Card payment option at the end of ordering process will bring you to the page powered by PayPal. Choose [Dont have a PayPal Account?] option to pay by your Credit Card or bank account (where available) if you do not have a PayPal account.

Please view before you pay by Credit Card ==> couver pay by credit card at paypal

E-CHECK

If the order was paid by e-check, we will wait for the e-check to be cleared. It usually takes 3 to 4 business days for the e-check payment to be cleared. Please allow additional 3-4 business days (plus shipping time) to receive your order if you choose to pay by e-check.

Check / Money Order

You can pay by Check / Money Order by choosing [Check / Money Order] option at the payment option page. Please mail your payment to the following address for processing. You must include your order confirmation number and/or purchase order (P/O) number:

Couver Corporation
14619 CARMENITA RD NORWALK, CA 90650

** Once we receive your Check / Money Order AND your order, we will begin to process your order.

Paypal

Solution Graphics

You can pay by PayPal by choosing [pay by paypal] option at the payment option page. It will bring you to the Paypal's payment page. Once you have made paypal payment, it will bring you back to our store.

If you order by email / phone / fax, you can pay us by PayPal too. Please send the payment to support @ couver.us for the amount in your Invoice. Include order confirmation number and/or purchase order number in the subject line at Send_Money feature at PayPal. Once we receive your payment, we will begin to process your order.

Please *do not* mail CASH. We do not accept CASH payment. If you send us cash in your mail, we are not responsible for its delivery nor its loss.

[International Orders]

We only ship to United States and CANADA for the orders made at x.couver.us online shop. If you are outside the United States and CANADA and are interested in purchasing our products, please see Shipping - International Orders and Shipping and contact us with your requirements

[Claims]

Please inspect your package carefully upon arrival. You must contact our RMA (Return Merchandise Authorization) department within 7 days from the date you accepted delivery if there is any problem with your shipment. For damaged package, please contact the carrier immediately for inspection.

[Returns, Exchagne and Refund]

If the merchandise that you ordered is unopened and in saleable condition, we will refund you the cost of the items minus shipping and a 15% restocking fee; this means shipping charge is not refundable, and we need to deduct 15% restocking fee. You must return products for exchange or refund within 30 days from the invoice date.

[Returns, Exchange Rules & Regulations]

If you would like to return an item, please notify us by phone (562-219-2494) or by email within 7 days after receiving your order. We will give you a Return Authorization number to be written in the RMA REQUEST FORM, which must be included in the return package.

RMA numbers are good for 21 days only

A Return Merchandise Authorization (RMA) number issued by Couver must accompany all returns. The RMA number must be written on the outside label of every shipping box. We cannot process returns without this number.

RMA numbers must be obtained no later than 7-days from the date you accepted delivery.

All products must be returned in "sellable" condition. Products must be sealed, unopened, and in original packaging.

[Damaged or Defective Items] If you received an item that is damaged or defective, "upon arrival" please contact us immediately to arrange the return or exchange. We can not accept the return or exchange after the products are used or washed.

All returns must be shipped freight prepaid. In other words, customer must pay for the shipment of product from customer's location to ours.

All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products. You may wish to insure your return. If we do not receive it, we cannot credit you.

Refunds will be issued upon receipt of the returned product and approval from our credit dept.

Product returns cannot be accepted after 30 days under any circumstances.

If paying by Money Order only Store Credit can be issued.

We cannot accept return of custom-made or embroidered items

Customer has to pay the shipping fee from Couver(California 90650) to destination for exchange items

All returns with RMA form must be shipped to:

Couver Corporation
ATT: Returns
14619 CARMENITA RD
NORWALK, CA 90650

Download and fill out our RMA REQUEST FORM and put in your return package

Include a copy of your invoice and RMA form in your return package along with the returned merchandise. Be sure to write the RMA number on the outside of each package. Send the package to us via a TRACKABLE method (such as UPS, FedEx or USPS with delivery confirmation). We are not responsible for merchandise lost in the mail.


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