Sales Policies Claim Return Refund
[Pricing and availability]
All products prices and availability are subject to change without notice. Prices are indicated in US dollars and based on Norwalk, CA
[Shipping and handling fee]
Shipping fee is determined by weight, size, distance and your choice of delivery speed and shipping carrier. There is *small* handling fee included in shipping charge in order to maintain our service level.
We accepts the following order methods:
- Online order
- Email order
- Phone order
- Fax order *
- Walk-in order
- Purchase order *
* Please fax your fax order and purchase order (P/O) to:
1-877-503-1906. We will confirm your order within a next working day. If you do not receive order confirmation email/phone call from us within 2 days after sending order, please contact us
We accepts major credit cards, bank transfer, e-check and debit cards via paypal feature, as well as check and money order.
Credit Card payment option at the end of ordering process will bring you to the page powered by PayPal. Choose [Dont have a PayPal Account?] option to pay by your Credit Card or bank account (where available) if you do not have a PayPal account.
If the order was paid by e-check, we will wait for the e-check to be cleared. It usually takes 3 to 4 business days for the e-check payment to be cleared. Please allow additional 3-4 business days (plus shipping time) to receive your order if you choose to pay by e-check.
Check / Money Order
You can pay by Check / Money Order by choosing [Check / Money Order] option at the payment option page. Please mail your payment to the following address for processing. You must include your order confirmation number and/or purchase order (P/O) number:
10821 Shoemaker Ave. Santa Fe Springs, CA 90670
** Once we receive your Check / Money Order AND your order, we will begin to process your order.
You can pay by PayPal by choosing [pay by paypal] option at the payment option page. It will bring you to the Paypal's payment page. Once you have made paypal payment, it will bring you back to our store.
If you order by email / phone / fax, you can pay us by PayPal too. Please send the payment to support @ couver.us for the amount in your Invoice. Include order confirmation number and/or purchase order number in the subject line at Send_Money feature at PayPal. Once we receive your payment, we will begin to process your order.
Please *do not* mail CASH. We do not accept CASH payment. If you send us cash in your mail, we are not responsible for its delivery nor its loss.
We only ship to United States and CANADA for the orders made at x.couver.us online shop. If you are outside the United States and CANADA and are interested in purchasing our products, please see Shipping - International Orders and Shipping and contact us with your requirements
Please inspect your package carefully upon arrival. You must contact our RMA (Return Merchandise Authorization) department within 7 days from the date you accepted delivery if there is any problem with your shipment. For damaged package, please contact the carrier immediately for inspection.
[Returns, Exchagne and Refund]
If the merchandise that you ordered is unopened and in saleable condition, we will refund you the cost of the items minus shipping and a 15% restocking fee; this means shipping charge is not refundable, and we need to deduct 15% restocking fee. You must return products for exchange or refund within 30 days from the invoice date.
[Returns, Exchange Rules & Regulations]
- If you would like to return an item, please notify us by phone (562-219-2494) or by email within 7 days after receiving your order. We will give you a Return Authorization number to be written in the RMA REQUEST FORM, which must be included in the return package.
- RMA numbers are good for 21 days only
- A Return Merchandise Authorization (RMA) number issued by Couver must accompany all returns. The RMA number must be written on the outside label of every shipping box. We cannot process returns without this number.
- RMA numbers must be obtained no later than 7-days from the date you accepted delivery.
- All products must be returned in "sellable" condition. Products must be sealed, unopened, and in original packaging.
- All returns must be shipped freight prepaid. In other words, customer must pay for the shipment of product from customer's location to ours.
- All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products. You may wish to insure your return. If we do not receive it, we cannot credit you.
- Refunds will be issued upon receipt of the returned product and approval from our credit dept.
- Product returns cannot be accepted after 30 days under any circumstances.
- If paying by Money Order only Store Credit can be issued.
- We cannot accept return of custom-made or embroidered items
- Customer has to pay the shipping fee from Couver(California 90670) to destination for exchange items
All returns with RMA form must be shipped to:
14619 Carmenita Road
Norwalk, CA 90650
Download and fill out our RMA REQUEST FORM and put in your return package
Include a copy of your invoice and RMA form in your return package along with the returned merchandise. Be sure to write the RMA number on the outside of each package. Send the package to us via a TRACKABLE method (such as UPS, FedEx or USPS with delivery confirmation). We are not responsible for merchandise lost in the mail.